XS Spaces

The XS Spaces Guarantee

Protection for your space and stored items up to $500 - at no cost to you!

What is the XS Spaces Guarantee?

We at XS Spaces know things don’t always go to plan. That’s why we’ve created the XS Spaces Guarantee to provide an extra level of protection for your storage space and your stored items. The XS Spaces Guarantee is reimbursement for costs arising from damages or theft that occur during a storage reservation booked and paid through XS Spaces (“storage” being defined in XS Spaces’ Terms of Service).

How Much is the XS Spaces Guarantee?

For Renters, the XS Spaces Guarantee is reimbursement for up to $500 for the following:

  • Damage to a Renter’s qualified items.
  • Theft of a Renter’s qualified items.

For Space Owners, the XS Spaces Guarantee is reimbursement for up to $500 for the following:

  • Damage to a Space Owner’s property.

XS Spaces Guarantee Terms and Conditions

For a Renter or Space Owner to qualify for reimbursement through the XS Spaces Guarantee, the following terms must be abided by.

  • The reservation must have been booked and paid for through XS Spaces.
  • The storage location must be in the United States.
  • The XS Spaces Guarantee is secondary to applicable insurance coverage i.e. the XS Spaces Guarantee will not reimburse theft or damages covered by insurance.
  • For theft and damage, documentation (photos, receipts, etc.) will need to be provided as part of the resolution process.
  • For theft, a police report is required to be submitted with XS Spaces.
  • Amount of the XS Spaces Guarantee payout is at the sole-discretion of XS Spaces.

Not Covered By the XS Spaces Guarantee

For Renters, the following items are not eligible for reimbursement by the XS Spaces Guarantee.

  • Vehicles, ATVs, and watercraft.
  • Prohibited items outlined in XS Spaces’ Terms of Service.
  • Cash, securities, jewelry, artwork, and collectibles.
  • Damage or injuries caused during Move-In or Move-Out from the reserved space, including items while they are in motion or being transported i.e. reimbursement applies only while items are securely stored in the reserved space.
  • Damage caused by natural disasters or other uncontrollable events.
  • Any claim that does not strictly follow the resolution process as defined below.

For Space Owners, the following items are not eligible for reimbursement by the XS Spaces Guarantee.

  • Damage to shared or common areas of the building that are not part of the listed space itself.
  • Damage caused by a pet.
  • Cash, securities, jewelry, collectibles, and artwork.
  • Insurance deductibles.
  • Damage or personal liability claims originating from non-storage-related activities.
  • Damage caused by natural disasters or other uncontrollable events.
  • Any claim that does not strictly follow the resolution process as defined below.

Is the XS Spaces Guarantee an Insurance Plan?

No. All reimbursements through the XS Spaces Guarantee are paid out from XS Spaces own pocket. XS Spaces does reserve the right to refer a claim to our insurance carriers when necessary or appropriate.

How Long Does the Reimbursement Process Take?

The process may vary however XS Spaces will work as quickly as we can with hopes of resolving all claims as soon as possible after receiving all the appropriate documentation.

Making a Claim

To make a claim for reimbursement, email support@xs-spaces.com with the following.

  • Your first and last name.
  • Your email used to sign into XS Spaces.
  • The listing you have reserved or own.
  • Your Move-In and Move-Out dates (or just Move-In date if the reservation is for month-to-month) or those of your Renter.
  • Pictures of damage to item(s) or property.
  • Value of item(s) or estimates of property damage.
  • Receipts or other documentation for proof of value of your item(s) or property damage report.
  • Any police reports or insurance claims made.

All documentation must be submitted within seven (7) calendar days after the end of the rental period.

Join XS Spaces Today!

Or learn more about becoming a Space Owner.