XS Spaces

Reservation Cancellation and Modification Policy

Defined Rental Term

If a defined rental term has been agreed to, storage will commence on the beginning date submitted during the completion of the Reservation and will continue until the end date submitted during the completion of the Reservation.

Indefinite Rental Term

If an indefinite rental term has been agreed to (i.e. month-to-month agreement), storage will commence on the beginning date submitted during the completion of the Reservation and will continue until the Renter claims the stored Items or the Owner cancels the rental period with no less than two (2) weeks notice to the Renter of the rental termination. This termination date will be considered the agreed upon end date. The termination must be provided to XS Spaces in writing at support@xs-spaces.com and the Renter.

Cancelling a Reservation Prior to Start

An Owner or Renter may cancel a Reservation and thus Rental Agreement without penalty up to seven (7) full days before midnight beginning the scheduled start date. The Renter will be refunded any amount already paid less any Transaction Fees.

An Owner may cancel a Reservation and thus Rental Agreement within seven (7) full days before midnight beginning the scheduled start date, in which case the Owner will be charged an Inconvenience Fee, as listed in a separate fee schedule, and which is distributed in part to the Renter and in part to XS Spaces, at the sole discretion of XS Spaces.

If a Renter must cancel a confirmed booking within forty-eight (48) hours of the agreed upon start time, the Renter will be refunded any amount already paid less any service fees. The notification of cancellation must be provided to XS Spaces at support@xs-spaces.com and the Owner in writing.

A Renter may cancel a Reservation and thus Rental Agreement within seven (7) full days before midnight beginning the scheduled start date, in which case the Renter will be refunded any amount already paid less any Service and Transaction fees.

An Owner or a Renter may cancel a Reservation and thus Rental Agreement within forty-eight (48) hours of a Reservation’s submission with no penalty regardless of when the rental start date is. The Renter will be refunded any amount already paid less any transaction fees.

Modifying or Terminating a Reservation After Start

Storage is either agreed for a defined period or an indefinite period.

If a defined period has been agreed to, Storage will commence on the start date of the Reservation and will continue until the rental period end date of the Reservation.

If a defined period has been agreed to and either Owner or Renter wishes to extend the rental agreement beyond the agreed upon rental period end date, this must be communicated to the other Party in writing, at least twenty-four (24) hours in advance of the scheduled rental period end date. The other Party is expected to act in good faith to accommodate the request but is not obligated to accept the later end date. If no agreement can be made, the original rental period end date remains in effect. The Party that initiated the end date change must communicate in writing to XS Spaces the updated rental period.

If a defined period has been agreed to and Renter wishes to remove the Goods and terminate the rental prior to the rental period end date, this must be communicated to the Owner in writing, at least twenty-four (24) hours in advance of removing the Goods. If the Owner cannot respond in time or cannot facilitate removal of the Goods at the requested time, both Parties are expected to act in good faith to agree upon a date that accommodates both Parties. If no agreement can be made, the original rental period end date remains in effect. The Renter must communicate in writing to XS Spaces the updated rental period. The Renter will forfeit any fees already paid.

If a defined period has been agreed to the Renter may remove the Goods at any time that they have access to the Goods (see “Access to Goods”), but no later than the rental period end date.

If a defined period has been agreed to and the Owner wishes to terminate the rental prior to the rental period end date, this must be communicated to the Renter, who is in good standing, in writing, at least two (2) weeks in advance of the proposed updated rental period end date. Both Parties are expected to act in good faith to agree upon a date that accommodates both Parties. If no agreement can be made, the original rental period end date remains in effect. If a defined period has been agreed to the Owner will also be charged an Inconvenience Fee, as listed in a separate fee schedule. The Owner must communicate in writing to XS Spaces the updated rental period.

If an indefinite period has been agreed to (i.e. month-to-month agreement), Storage will commence on the start date of the Reservation and will continue until either 1) the Renter claims the Goods, or 2) the Owner cancels the rental period.

If an indefinite period has been agreed to, Owner is allowed to cancel Storage with no less than two (2) weeks notice to the Renter of the intended rental period end date. This will then be considered the agreed upon rental period end date. The intended rental period end date must be communicated in writing to XS Spaces and to the Renter.

If an indefinite period has been agreed to, the Renter may remove Items at any time but no later than an end date set by the Owner, provided it is communicated in writing to XS Spaces and to the Renter two (2) weeks in advance.

If either Owner or Renter wishes to schedule a new start date, this must be communicated to the other Party in writing, at least twenty-four (24) hours in advance of the scheduled start date. If either Party cannot respond in time or cannot facilitate the new requested start date, both Parties are expected to act in good faith to agree upon a date that accommodates both Parties. If no agreement can be made, the original start date remains in effect. The Party that initiated the start date change must communicate in writing to XS Spaces the updated rental period.

If the Owner wishes to terminate the rental prior to the rental period end but fails to give the Renter, who is in good standing, two (2) weeks advance notice in writing, the Owner will be enacting a “no-cause eviction” and is applicable to the description in the Eviction Policy.

A notification of cancellation or modification must be provided to XS Spaces and the opposite party in writing. This can happen through the Site.