Frequently Asked Questions (FAQs)
Check out our answers to our frequently asked questions.
For Space Renters
There are on-line tools to help you determine how much storage space you need. To start, we recommend this guide here.
Payments are handled automatically within the XS Spaces app. When you reserve a space, you will input your credit card information. You are billed for the first seven days when you book (plus service fees). After that, you are billed at the start of every seven day period until your reservation ends (plus service fees).
Your credit card information is processed and held with a PCI-compliant 3rd party. XS Spaces will never hold onto your credit card information.
You can learn more in our Fees and Fines section.
All prices are set by the individual space owners. XS Spaces charges a renter service fee of 10% of the subtotal plus $0.30 + 2.9% to cover credit card fees. You can view more at our Fees and Fines page.
This varies depending on insurance carrier but typically the items being stored are covered by the Renter’s home or renter’s insurance policy. The home or renter’s insurance policy of the Owner typically does not cover the items being stored.
It is important to realize however that the details of coverage vary depending on carrier and plan and that coverage is not a guarantee. It is important you check with your insurance carrier for specific details on your coverage.
While XS Spaces cannot offer policies for purchase at this time, there are companies that offer insurance specific for items being stored in storage. We recommend you google ‘self-storage insurance’ to find a company that is right for you.
Level of access is determined by the Space Owner.
XS Spaces provides the option to specify an indefinite rental period (i.e. one without an end date). You simply remove your items when you are no longer in need of storage.
It’s your responsibility as the Renter to ensure that your stored items will not cause any harm, destruction, or injury. Restricted items include, but are not limited to, firearms, toxins, drugs, explosives, hazardous or flammable materials, pesticides, waste, ammunition, controlled substances, stolen goods, and perishable food items.
Owners may also specify other restricted items for their space. You can see more in the ‘Prohibited Items’ Section of our Terms of Service.
We respect the privacy of the Renter and will never make you disclose the specific items you are storing. We will only ask that you attest that you are not storing any aforementioned restricted items or any additional items restricted by the Owner. Providing general descriptions of your items (e.g. boxes, a couch, chair, etc) will help facilitate the transaction with the Space Owner.
The Owner can only terminate the rental agreement under certain circumstances and only by providing two (2) weeks notice. If two (2) weeks notice cannot be provided, the Owner must pay the ‘No-Cause Eviction’ fee of six (6) weeks equivalent of the daily rate, where up to 80% goes to you the Renter.
As a Renter, you are free to remove your items at any time provided you follow all the rules outlined in our Reservation Cancellation and Modification policy.
In the event you cease to make payments while still leaving your items in storage, you will be considered to be in ‘default’ and are subject to the rules defined in our Renter Default and Eviction policy.
For Space Owners
How much space you have is important information to convey to the Renter. Use our helpful calculator to help determine your square footage!
Use our helpful calculator to figure out your optimal daily rate!
When creating your account, we ask you to provide your bank account information. XS Spaces will deposit all of the money you make from your listing directly into your account. Payments will be issued every two (2) weeks for time your space was rented.
All banking information is held by a PCI-compliant 3rd party and XS Spaces at no point hold on to your banking information.
Nope! All postings are free and you are free to post as many listings you want! XS Spaces just takes (5%) of the subtotal of daily rate as an Owner’s service fee when the funds are deposited into your account.
Not at all! You define the terms of access to your Space. You are free to grant 24/7 access or by appointment only. It is completely up to you.
You can learn more in our Rental Agreement.
Of course! Renting out space for long term parking is an ideal use for XS Spaces!
You as a Space Owner are not liable for any damage that may occur to the renter’s stored possessions that you did not cause. You can view more information at our Rental Agreement.
Yes! We are working on a system for automated review and accept/decline reservations but in the meantime contact firstname.lastname@example.org if you need to decline or cancel an upcoming reservation. You have up to forty-eight (48) hours to terminate a reservation without penalty.
If a Renter is discovered to be violating the terms of service, they are considered to be in ‘default’ and are subject to the rules defined in our Renter Default and Eviction policy which can include XS Spaces helping you remove the items from your premises if you so desire.
You can only terminate the rental agreement under certain circumstances and only by providing two (2) weeks notice. If two (2) weeks notice cannot be provided, you must pay the ‘No-Cause Eviction’ fee of six (6) weeks equivalent of the daily rate unless the Renter is found to be in ‘default’ at which point they are subject to the rules defined in our Renter Default and Eviction Policy.
The Renter is liable to remove their items before or on the end date of the rental period. If they do not comply, they are considered to be in ‘default’ and are subject to the rules defined in our Renter Default and Eviction policy which can include XS Spaces helping you remove the items from your premises if you so desire.
Absolutely not! You are free to open and close your posting to your liking and comfort.
When a Renter books your space and pays for their first seven (7) days, your space will be flagged as ‘Occupied.’ It will still be visible on the app but not available to book by renters. When the rental period expires, your site will be once again flagged as ‘Available’ and you will be able to accept bookings again.
We are working on a feature that will help you manage your space’s availability. In the meantime, if you need to change the status of your space from ‘Available’ to ‘Occupied’ or vice-versa, please contact email@example.com.
We are working on a feature that will allow you to make your space ‘shared’ where you can split it amongst multiple renters. In the meantime, we recommend making multiple postings for your space. Remember to adjust the size and price to reflect the smaller amount of size available for each posting.